Minister Visits Immigration Offices

The Minister for Internal Affairs Mr. Charles E. Fonseka, visits the Immigration and Civil Status Department. He was accompanied by the Principle Secretary for Immigration and Civil Status Mr. Alain Volcere. During his visit he met several employees from various sections and received feedback on operations and the constraints they face.

Minister Fonseka proposed new ideas on how to improve operations and workflow. The main focus of the discussions revolved around customer satisfaction and he emphasized how the department should value each and every customer.

He concluded his visit at the Customer Service Centre located on the ground floor of the Independence House building. He greeted members of the public who were waiting in the que for service or payment.

The feedback from the clients were positive as many highlighted the improvement in waiting time and how the customer care agents looked more professional in their new uniforms.

The Minister spoke to employees of the centre and reviewed operations. He was briefed on the new changes to operations of the Civil Status and upcoming projects.